IT support for users: helpdesk with guaranteed response times, in Constanta
Your employees don't need to know why their printer isn't working. They need to know who to call and get a quick response.
In a company without an IT department, every small problem becomes a lost hour: a forgotten password, an email that doesn't go through, an offline printer. You call someone you know, you wait, you improvise.
GreenSoft takes on the role of helpdesk: a phone number and an address to which employees send the problem, and we solve it remotely or come to the office, within the terms written in the contract. Each request is recorded, and at the end of the month you see what happened and where the problems are repeated.
Support covers workstations, printers, accounts, email and office applications, and in maintenance contracts and office equipment with consumables.
What does the service include?
- Telephone and email support line, with request registration
- Remote resolution and on-site intervention, within the contracted deadlines
- Station management: updates, antivirus, installations
- Accounts, passwords, Microsoft 365, and resource access
- Monthly report with requests, resolution times and recommendations
Why GreenSoft
We are in Constanța, so on-site intervention is real, not a promise. And because we also manage the network, servers, and technical systems of the building, the problem does not move between providers.
How the project is progressing
- Inventory of stations, accounts and applications
- Contract with response times and support schedule
- Taking over users and putting stations in order
- Ongoing support, monthly reporting and quarterly review
For what types of goals
- Companies with 5-100 employees
- offices and clinics
- accounting and law offices
- hotels
- shop
- public institutions
Tell us how many users and locations you have and you will receive a support offer with response times of 3-5 business days.
Where we work
We cover the entire county of Constanta — the municipality of Constanta, Mamaia, Năvodari, Ovidiu, Agigea, Eforie, Techirghiol, Mangalia, Medgidia and Cernavodă — including the port perimeter, based on the license to work in the Port of Constanta. For larger works, we travel throughout Dobrogea.
Useful resources
Frequently asked questions
What are the response times?
They are established in the contract depending on the package. As a guideline, response within a maximum of 1 business hour for problems that block the activity and intervention at the headquarters on the same day in Constanta.
Does the support include weekends?
For hotels and ongoing activities we have extended support packages. For offices, the standard schedule is Monday-Friday, 09:00-17:00.
How do I submit a request?
Phone or email the support line. The request receives a number and you see it in the monthly report, with the resolution time.
Can I combine support with server administration?
Yes, it is the most common form of contract: helpdesk for users plus servers, network and backup, in a single subscription.
Shall we discuss your project?
Free initial technical consultation and quote within 3–5 business days.
