IT Service and IT Outsourcing
Your IT department, outsourced — with predictable costs and guaranteed response times through SLA.
A complete external IT department, without the costs and worries of an in-house one. We handle server administration, network management, remote and on-site Helpdesk support, Microsoft 365 and automated anti-ransomware backup strategies. You focus on your business, we keep your IT infrastructure functional and secure.
We work completely outsourced or in addition to an internal IT (hybrid model), depending on the size and needs of the organization.
What we include
- Remote and on-site user support (helpdesk)
- Server, network and Microsoft 365 administration
- Backup, recovery and proactive monitoring
- IT Security and Compliance (NIS2)
Frequently asked questions
What specific services does a monthly IT Outsourcing subscription offered by GreenSoft include?
A typical subscription includes: Helpdesk support for users, server and network administration, Microsoft 365 and account management, monitoring, security updates, antivirus, backup and on-site interventions at the headquarters in Constanta. The package is sized according to the number of stations and your needs. We determine the right level of service together.
How does Remote Helpdesk technical support work for my employees?
The employee contacts us (phone, email, ticket), and the technician takes control of the computer safely, with the user's consent, and solves the problem in a few minutes, without having to travel. Most common incidents are resolved this way, quickly. For what cannot be done remotely, we intervene physically.
How long does it take for the GreenSoft team to physically intervene at my company's headquarters in Constanta in case of a critical emergency?
For customers with a contract, on-site intervention time is guaranteed by SLA, with priority for critical emergencies (server down, network down). Being a local company in Constanta, we arrive quickly at your premises. We establish the exact times in the contract, depending on the package chosen.
What is the 3-2-1 backup strategy and how does it protect our data from cyberattacks?
The 3-2-1 rule means 3 copies of your data, on 2 different types of media, with 1 copy in another location (offsite/cloud). This way, if ransomware encrypts your server or a failure occurs, you always have a clean copy to restore from. We implement automatic backup and periodically verify that the restore actually works.
Is outsourcing IT services more financially advantageous than hiring an in-house IT administrator?
Usually yes, especially for small and medium-sized companies: you pay a predictable monthly cost and have access to a team with diverse skills, instead of the salary, taxes and vacations of a single person. In addition, you have continuous coverage and are not dependent on a single person. We compare specifically for your situation.
Shall we discuss your project?
Free initial technical consultation and quote within 3–5 business days.
