IT service and IT outsourcing for companies
Your IT department, outsourced — with predictable costs and guaranteed response times through SLA.
A IT service Good is not just measured by the speed of an intervention. It must prevent incidents, document the environment, and provide management with a clear picture of risks and costs.
GreenSoft can take over the daily administration of workstations, accounts, servers, networks, Microsoft 365, backup and supplier relations. The contract defines responsibilities, support channels, priorities and response times, according to the complexity of the environment.
The service starts with inventory and stabilization. Unclear accounts, lack of documentation, unverified backups, and single-person dependencies are eliminated. Afterwards, the activity moves to a preventative pace, with reports, maintenance, and an improvement plan.
What does the service include?
- Helpdesk and user support
- Station, server and account administration
- Microsoft 365, identity and access
- Networks, Wi-Fi, backup and continuity
- Cybersecurity, documentation and supplier management
Why GreenSoft
GreenSoft manages both IT and the physical infrastructure it depends on: cabling, fiber, electrical and technical systems. Incidents can be diagnosed end-to-end, without transfers between providers.
How the project is progressing
- Environmental and responsibilities inventory
- Stabilizing risks and urgent issues
- Moving to recurring support with SLA
- Reporting, prevention and modernization plan
For what types of goals
- SMES
- hotels
- service companies
- output
- logistics
- retail and organizations without a full IT department
Request an IT takeover audit to define responsibilities, service level, and first stabilization measures.
Useful resources
- Outsourced IT services vs. internal employee
- The 3-2-1 Backup Rule for Small Businesses
- Ransomware and the building's technical infrastructure
Frequently asked questions
What specific services does a monthly IT Outsourcing subscription offered by GreenSoft include?
A typical subscription includes: Helpdesk support for users, server and network administration, Microsoft 365 and account management, monitoring, security updates, antivirus, backup and on-site interventions at the headquarters in Constanta. The package is sized according to the number of stations and your needs. We determine the right level of service together.
How does Remote Helpdesk technical support work for my employees?
The employee contacts us (phone, email, ticket), and the technician takes control of the computer safely, with the user's consent, and solves the problem in a few minutes, without having to travel. Most common incidents are resolved this way, quickly. For what cannot be done remotely, we intervene physically.
How long does it take for the GreenSoft team to physically intervene at my company's headquarters in Constanta in case of a critical emergency?
For customers with a contract, on-site intervention time is guaranteed by SLA, with priority for critical emergencies (server down, network down). Being a local company in Constanta, we arrive quickly at your premises. We establish the exact times in the contract, depending on the package chosen.
What is the 3-2-1 backup strategy and how does it protect our data from cyberattacks?
The 3-2-1 rule means 3 copies of your data, on 2 different types of media, with 1 copy in another location (offsite/cloud). This way, if ransomware encrypts your server or a failure occurs, you always have a clean copy to restore from. We implement automatic backup and periodically verify that the restore actually works.
Is outsourcing IT services more financially advantageous than hiring an in-house IT administrator?
Usually yes, especially for small and medium-sized companies: you pay a predictable monthly cost and have access to a team with diverse skills, instead of the salary, taxes and vacations of a single person. In addition, you have continuous coverage and are not dependent on a single person. We compare specifically for your situation.
How long does it take to take over the IT environment?
It depends on the number of users, documentation, and system status. The process includes inventory, access, backup, and risk prioritization.
Do you offer remote and on-site support?
The model can combine remote support with on-site interventions, depending on location, criticality and contract.
Shall we discuss your project?
Free initial technical consultation and quote within 3–5 business days.
